AI-Driven Agency That Redefines Innovation
Delivering intelligent, profitable solutions across ecommerce, AI, enterprise resource planning, consulting, and digital marketing. We don't just build, we scale.
One team. Every capability.
Select the challenge you are facing. Redefine brings the right service combination as a single accountable team with no handoffs and no gaps.
Dynamics 365
Implementation, licensing, support, and advisory across Microsoft's full business application stack. Finance, Sales, Supply Chain, and Customer Engagement.
System Integrations
Application programming interface integration, enterprise resource planning connectors, and middleware that eliminates data silos across your entire business stack.
Data and Analytics
Power BI dashboards, data modeling, and analytics that convert operational data into decisions that move revenue and sharpen margins.
Ecommerce
Shopify, headless commerce, BigCommerce, and custom builds. Design, development, migration, and optimization for direct-to-consumer and business-to-business stores.
Marketing
Paid channels, Klaviyo lifecycle email, search engine optimization, and multi-channel campaigns tied to revenue targets, not vanity metrics.
Design
User experience design, conversion rate optimization, branding, and design systems. Every pixel is accountable to conversion performance.
Consulting
Business strategy, digital transformation roadmaps, process design, and change management for organizations navigating growth or platform change.
Artificial Intelligence
Artificial intelligence agents, large language model integration, machine learning models, and intelligent process automation. Real revenue and cost outcomes.
Development
Custom software, application programming interface development, and scalable backend architecture. Scoped before work starts. Delivered without the overhead.
Ten modules. Built to unify.
One integrated platform. Every capability your business needs to operate, sell, and scale, connected from day one.
Commerce
Headless storefronts, checkout flows, and product catalog management. Shopify, BigCommerce, and Adobe Commerce, unified into one commerce engine.
Content CMS
Structured content, rich pages, and media management at scale across every channel.
Product Data PIM
Single source of truth for all product data, syndicated to every channel instantly.
Orders and Inventory
Multi-location stock, order orchestration, and fulfilment rules at scale.
Marketplace and Channels
Amazon, eBay, Walmart, and more , synced from a single control panel.
Analytics
Power BI dashboards and real-time reporting across every module.
AI and Automation
Embedded AI agents, intelligent process automation, and LLM integrations built directly into your operational workflows. Ships within weeks, not quarters.
Forms and Workflow
Custom forms, approval chains, and process automation that replace manual steps.
Program Store
Membership, loyalty, and subscription program management built natively into commerce.
All 10 modules share one data layer. No sync jobs, no duplicate records, no middleware to buy.
Governance and Security
Role-based access control, full audit trails, compliance workflows, and data governance built into every module by default, not bolted on afterwards.
Strategy that turns complexity into competitive advantage.
Two consulting disciplines. One integrated team. We map the path, eliminate the noise, and make the call on what to build, change, or stop.
Advisory Services
Strategic advisory that moves your business from where it is to where it needs to be. We work beside your leadership team, not above them.
- Digital Transformation RoadmappingPhased technology plans tied to business outcomes, not vendor preferences
- Change ManagementPeople, process, and adoption strategy so the technology actually gets used
- Vendor Selection and EvaluationIndependent, unbiased shortlisting across platforms, tools, and partners
- Process OptimizationWorkflow redesign and operational efficiency across sales, finance, and operations
Assessments
A structured diagnostic of your technology, processes, or platform before you invest. Know exactly what is broken, what to fix first, and what it will cost.
- Digital Maturity AssessmentBenchmarked scorecard of your digital capability across 6 dimensions
- Technology Stack AuditFull inventory of your tools, contracts, redundancies, and integration gaps
- Ecommerce Performance AuditConversion rate, user experience, speed, and revenue-leak analysis
- Artificial Intelligence Readiness EvaluationData, process, and infrastructure readiness for AI deployment
The Microsoft stack, implemented by people who know it cold.
21 years of Microsoft delivery. Fixed-price implementations. Named delivery teams. No subcontractors. Live in weeks, not quarters.
Services
Implementation, support, customization, integration, licensing advisory, and training. All fixed-price, all in-house.
By Modules
Finance, Supply Chain, Sales CRM, Customer Service, Commerce, and Business Central. Pick what you need and expand later.
Pricing and Cost
Every engagement is scoped line-by-line before Sprint 1. Licensing audit included. Most clients recover 15 to 30 percent of unused spend.
Choosing a Partner
Most D365 projects go over budget. The partner is the variable. Know what to ask before you sign. See how Redefine measures up.
AI that ships.
Not AI that's interesting.
Every business is racing to implement AI. Most are still in workshops. Redefine builds AI agents, automates real workflows, and delivers measurable cost and revenue outcomes.
Strategy and Advisory
Before you build, you need to know where artificial intelligence creates real leverage in your business. Not a workshop. A 4-week structured engagement that ends with a board-ready roadmap and prioritized build list.
Delivered as a board-ready AI roadmap with prioritized use cases, effort estimates, and projected return on investment , in 4 weeks.
Build and Run
The engineering side. Custom AI agents, large language model integrations, intelligent workflow automation, and the ongoing operations that keep them performing. Built in sprints. Shipped in weeks.
First working prototype in Sprint 1 (1 week). First production deployment within 3 to 6 weeks. Ongoing model tuning and agent monitoring included.
Strategy session delivered in 4 weeks · first production build within 6 weeks · fixed price, always
Four platforms. One delivery team.
Design, build, migrate, and grow on the platform your customers love. Redefine delivers across every major ecommerce stack with the same fixed-price, sprint-based model.
Shopify Development
Custom themes, app development, Shopify Plus migrations, checkout optimization, and full headless builds on Hydrogen. The most requested service in our portfolio.
BigCommerce Development
Stencil and Catalyst theme development, enterprise business-to-business configuration, custom integrations, and platform migrations for high-volume and wholesale operations.
Adobe Commerce Development
Full Adobe Commerce (Magento 2) implementations, custom extension development, upgrade projects, performance optimization, and cloud migrations for enterprise retailers.
Amazon Channel Management
Seller Central setup, FBA configuration, Brand Store design, listing optimization, A-plus content, and advertising management that turns Amazon into a profitable revenue channel.
Stop guessing.
Start deciding with data.
Power BI dashboards, data engineering, and integration pipelines that turn your operational mess into a single source of truth your leadership team can act on.
Custom Dashboards, Data Modeling, and Reporting Automation
Executive dashboards, drill-down reports, automated refresh, and role-level access. Built in Power BI and delivered in 2-week sprints so your team has answers before the next board meeting.
Connect Every Data Source. See Everything In One Place.
Data pipelines that pull from your Shopify store, Dynamics 365, CRM, marketing platforms, and warehouse into a single Power BI data model. No more exporting spreadsheets at 9pm.
Design that converts.
Not just impresses.
Every pixel accountable to a business outcome. Web design, brand, user experience audits, and design systems , all delivered as production-ready assets.
Design Services
End-to-end design from blank canvas to production-ready Figma files. Redefine designs with the developers in mind so there are no translation gaps between design and build.
Audit and Reviews
Before you redesign, know exactly what is broken and what is costing you conversions. A structured audit surfaces the issues with evidence, not opinions.
Software built to spec.
Owned by you. Forever.
Redefine engineers build new software from scratch and modernize legacy systems slowing your team down. Fixed-price scopes, sprint-based delivery, weekly demos, and full code ownership on day one. No lock-in. No subcontractors.
New Software
Greenfield software builds scoped before work starts. Web apps, mobile apps, internal tools, and full SaaS products. Line-by-line proposal before Sprint 1.
Modernise and Support
Legacy systems slow every team down. Redefine migrates aging codebases to modern stacks, clears technical debt, and keeps production systems running with named engineering support.
Marketing that acquires,
retains, and compounds.
Four channels. One team. Every campaign tied to revenue, not vanity metrics. Redefine runs paid, organic, lifecycle, and social as a unified growth engine.
Klaviyo Email and SMS
Lifecycle flows, segmentation, and campaigns that turn your subscriber list into a reliable revenue channel every month.
- Abandon cart and browse flows
- SMS compliance and list growth
- Revenue-attributed reporting
PPC and CRO
Google Ads and conversion rate optimization run together so every click costs less and converts more. Return on ad spend attributed to actual revenue.
- Google and Microsoft Ads management
- Landing page and checkout optimization
- A/B testing and heatmap analysis
Search Engine Optimization
Technical search engine optimization, content strategy, and link building that compounds over time. Built for ecommerce and lead generation.
- Technical audit and Core Web Vitals
- Content strategy and keyword mapping
- Authority building and link acquisition
Social and Paid Media
Meta, TikTok, Pinterest, and LinkedIn campaigns with creative strategy, audience build, and attribution that connects ad spend to revenue.
- Creative strategy and ad production
- Audience segmentation and lookalikes
- Revenue-attributed campaign reporting
Every system,
connected and synced.
API integrations, middleware, and data pipelines that make every platform in your stack work as one. Built to spec, fully documented, handed over.
Bi-directional real-time sync. Orders, inventory, customers, and fulfilment between Shopify and NetSuite with zero manual reconciliation.
Connect your Shopify store to HubSpot CRM. Sync contacts, purchase history, and lifecycle stage so sales has full customer context.
Sync orders, refunds, and customer records into QuickBooks. Automate accounting reconciliation, eliminate end-of-month spreadsheet exports.
Dynamics 365 and SAP bi-directional sync. Financial data, purchase orders, and master data aligned in real time across both enterprise platforms.
Sync Dynamics 365 and Salesforce. Contacts, opportunities, and accounts mirrored bi-directionally so both platforms carry the same source of truth.
Any ecommerce platform to any ERP. Redefine has built this combination across every major platform pair. If your stack is listed, we have done it before.
Proven Workflows, Tangible Results
High-scale digital transformations spanning enterprise ERP integrations, headless commerce, and AI-powered systems, defined by precision, performance, and return on investment.
Deep vertical knowledge.
Your competitive edge.
Your industry has specific workflows, regulations, and buyer behavior. Redefine knows them before Sprint 1 begins.
Retail and Ecommerce
Shopify, headless, and omnichannel commerce builds, Klaviyo lifecycle marketing, and ERP-to-commerce integration. Our most requested vertical with the deepest team bench.
Manufacturing
Dynamics 365 Finance and Supply Chain, dealer portals, configure-price-quote systems, and warehouse management integrations for complex production environments.
B2B and Wholesale
Customer-specific pricing portals, quote-to-order workflows, and D365 Sales implementations for wholesale operations.
Distribution
EDI integration, 3PL connectors, and order management with multi-location inventory sync for distribution networks.
Technology and SaaS
Custom SaaS product builds, AI agent integration, API-first architecture, and data pipeline design for tech companies.
Consumer Brands
Premium Shopify, brand identity, email lifecycle, and paid social.
90+ projectsProfessional Services
CRM, client portals, billing automation, and Power BI reporting.
28+ firmsHealthcare and Wellness
HIPAA-compliant builds, patient portals, and wellness ecommerce.
22+ clientsFinancial Services
Compliance-ready portals, CRM automation, and BI reporting.
18+ firmsEducation and Nonprofits
Program stores, membership portals, and donor CRM platforms.
Real Estate
Property listing portals, CRM integration, and portfolio analytics.
Tell us your situation. We will be straight about whether we are the right fit.
Tell Us Your Situation
We don't deliver services.
We deliver innovation.
21 years in. 500 projects built. We have watched this industry change four times over. The agencies that survive are the ones that never stop rethinking the way they work. That is us.
Artificial Intelligence First, By Default
Every engagement starts with an AI lens. Before we write a line of code, we ask what AI can automate, accelerate, or eliminate entirely. This is how we compress delivery timelines and multiply outcomes without multiplying cost. Artificial intelligence is not a feature we add. It is the first question we ask.
One Team. Zero Handoffs. Total Accountability.
Strategy, design, development, data, and marketing under one roof. When everything is connected, nothing falls between the cracks. No agency handoffs. No blame games. No "that is the other team's problem." The same team that scopes your project ships it and supports it afterward.
We Measure Ourselves By Your Revenue
We do not track our success in deliverables produced or hours billed. We track it in conversion rates lifted, processing hours eliminated, and revenue lines grown. Every sprint, every recommendation, every line of code connects back to a business outcome you can measure on a spreadsheet.
Speed Is Our Competitive Architecture
Most projects take months to begin. Redefine goes from brief to Sprint 1 in one week. Speed is not an accident. It is how we have engineered the business, from how we scope to how we staff to how we communicate. In business, the fastest team does not always win. But the slowest one almost always loses.
"At Redefine, innovation is not a department. It is a discipline we apply to every engagement, every sprint, and every line of code. We do not follow the industry. We push it."
Submit Your Brief. Get Your Proposal.
No commitment. No pitch. Submit your brief and receive a line-by-line scoped proposal within 3 business days.
- 1Submit your brief using the form
- 2Call within 48 hours to align on scope
- 3Scoped proposal delivered in 3 days
- 4Sprint 1 begins within 1 week of sign-off
Your team's time investment is typically 3 to 4 hours per week: one sprint review, async feedback on deliverables, and a final quality assurance sign-off. We handle everything else.
From
Call within 48 hours · proposal in 3 days · Sprint 1 within 1 week of sign-off